TERMS & CONDITIONS

 

This site is owned and operated by Butter Bar Soapery Ltd, 84 Alderman’s Hill, London, N13 4PP.  Company Registered Number 10409631.


Please read the following Terms & Conditions carefully as they set out the basis upon which you can visit and use the www.butterbarsoapery.co.uk (“website”). We reserve the right to change these Terms & Conditions from time to time and we advise you to read them each time that you use the site.

Orders

When you place an order with us, it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should us before placing an order either by emailing info@butterbarsoapery.co.uk or telephoning on 07599 087 320.

By placing an order through our website, you are making an offer to Butter Bar Soapery to purchase the goods outlined in your order upon the terms described in your order.

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of your order. A contact phone number is needed so that we can get in touch if there is a problem with your order.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Please note that we will not be able to meet any obligations as a result of the following reasons:


• If the product you ordered is out of stock
• We are unable to authorise your payment
• If it is identified that there is a product description or pricing error
• If customers do not reach any order criteria outlined in the Terms & Conditions
• If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents. 

Should there be an issue with your order, we will contact you either by phone or email. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within eight working days of receiving the parcel. 

Butter Bar Soapery reserves the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Butter Bar Soapery website.

 

Order Cancellation

Should you wish to cancel your order prior to despatch, please contact us on 07599 087 320 or by emailing info@butterbarsoapery.co.uk.

 

Product Pricing & Descriptions

Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, Terms & Conditions regarding approximate delivery dates/times, after-sales support and guarantees.

We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information was entered onto our system. Whilst we endeavour to keep the website as up to date and accurate as possible, there may be rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.

Butter Bar Soapery reserves the right to amend or change product and/or packaging.  Colour finishes and print may differ due to the limitations of printing and reproduction.

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Registered Address: Butter Bar Soapery Ltd, 84 Aldermans Hill, London, N13 4PP

Company Registered Number 10409631

London, United Kingdom